Visiting during COVID-19
We are pleased to welcome visitors back to our wards.
Please help us keep everyone as safe as possible:
- Always wash or gel your hands when entering and leaving our wards and hospitals
- Ensure no more than two visitors are at a patient’s bedside at any one time
Please note some high risk areas may ask visitors to wear a face covering and some visiting restrictions will continue to be required from time to time on wards where two or more patients have COVID-19 to help keep patients and visitors safe.
Visitors are welcome daily at any time between:
- 2pm to 4.30pm
- 6pm to 8pm
There’s no need to make an appointment unless you wish to visit a patient in critical care.
Please do not visit if:
You have tested positive for COVID-19
You have respiratory symptoms
You have symptoms of an infectious disease
You have had sickness or diarrhoea in the last 48 hours
Visit the NHS website for more advice on symptoms and testing.
More flexible visiting can be arranged when:
Visiting a patient at the end of their life or when they are critically ill
You are supporting someone with dementia, a learning disability or autism, where not being present would cause the patient to be distressed
These flexible visits can be arranged by calling the hospital ward and asking to speak to the nurse in charge.
Do I need to wear a face covering?
Please wear a face mask if you are visiting a high-risk clinical area or when visiting patients who are immunocompromised or with suspected or confirmed COVID-19.
Send a message to a friend or relative
If you would like to get a message or picture to an inpatient at any of our hospitals during COVID-19 our patient experience team are here to help.
Simply email your message to email@example.com including the full name of the patient and the ward that they are on (if known) and we will ensure it is passed on as soon as possible.
Gifts and cards can also be dropped off at the patient experience office near north reception at The James Cook University Hospital on weekdays between 9am and 4pm.View Information for visitors leaflet