We have access to the chaplaincy team who will visit anyone, regardless of faith. They can be contacted anytime for support, blessing or baptism. Please ask a member of our team if you require this service.
There is also a chapel in the hospital. A remembrance service is held on the first Sunday in December at Grove Hill Methodist Church, TS4 2PT between 3pm and 4pm to remember any baby that has passed away on the NICU.
When visiting this neonatal unit please be aware of the butterfly logo which you may see on some cots or incubators. This represents a baby that was part of a multiple pregnancy, but sadly not all of the babies survived and parents have chosen that they wish to make others aware.
Bliss contact details and leaflets
Helpline: 0500 618 140
You will find QR codes displayed around the unit which link directly to the charities which support our unit.
Our team is involved in various research studies to improve the care we give the babies. During your baby’s stay on the NICU it is possible our research nurse will approach you to ask for your baby to be included in one or more of these studies.
These studies have the potential to significantly improve treatments and outcomes for sick and premature babies. Being involved in these studies keeps us at the cutting edge enabling our team to provide the latest and best treatments.
Aggression, threatening and racist behaviour towards staff and other patients or visitors is unacceptable and will not be tolerated
Comments, compliments, concerns and complaints
The trust strives to maintain high standard of care. However we do appreciate that there may be an occasion where you, or your family, feel dissatisfied with the standard of service you receive. Please do not hesitate to tell us about your concerns. This helps us to learn from your experience and to improve services for future patients.
If you have any suggestions, complaints or concerns please make these known to the nurse or consultant in charge immediately, as they can often resolve issues for you. Alternatively you may wish to speak with the unit manager or contact patient experience.
You may also be interested to know that the trust runs a STARS Award scheme where staff, patients and relatives can nominate staff in recognition for their work. Or you may wish to nominate nursing staff for the trusts annual Nightingale Awards, which recognises the contributions nurses make to patients and their families on a day-to-day basis.
This service aims to advise and support patients, families and carers to help sort out any problems quickly on your behalf. Opening hours are Monday to Friday 9am to 4pm.Contact patient experience