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Contact details and FAQs

Telephone numbers for our cancer services departments.

Outpatient enquiries

For non-urgent questions and enquiries patients should contact the oncology outpatients service on 01642 854751.

This service is available Monday to Friday, 8am to 5pm.

Callers will be able to select from the following options:

  1. Appointments
  2. Blood pressure reporting
  3. Chemotherapy scheduling office
  4. Chemotherapy day unit

If I’m currently receiving radiotherapy or chemotherapy treatment and begin to feel unwell, who should I contact?

Please refer to your treatment contact card that you were given when you attended for your first treatment.

  • If you feel your life is in imminent danger, you should call 999 or go to the nearest emergency department

Consider calling NHS on 111 if you urgently need medical help or advice, but it’s not a life-threatening situation, or use our 24-hour helpline:

24-hour oncology triage line: 01642 835502

Patients can call this number 24 hours a day, seven days a week.

During normal working hours, calls will be answered by the cancer institute assessment bay (CIAB) team. After 5pm calls will be answered by ward 14 staff.

If I’m currently receiving radiotherapy or chemotherapy treatment and have a querie who should I contact?

Please refer to your treatment contact card that you were given when you attended for your first treatment.

What should I do if I need to check when my ambulance transport has been booked for?

Please call the relevant Ambulance Service on:

  • Patients living in Teesside should call the Transport Information Service on 01642 263122
  • Patients living in North Yorkshire should call the Advanced Booking Service on 0330 678 4000

What should I do if my ambulance transport doesn’t turn up?

Please call the relevant ambulance service using the numbers above.

I am going to be late for my CT planning scan or radiotherapy treatment who should I contact?

Please don’t worry if you are going to be less than 20 mins late, we understand that issues can arise.  If you are going to be longer than 20 mins late, then please contact the dept on 01642 854941

Where can I get information on free or discounted hospital parking?

Blue badge holders: Blue badge holders should display their blue badge in their vehicle. Blue badge holders who park in a barriered car park can have their card validated for free at a reception desk (bring your blue badge in with you).

Frequent outpatient attenders: Patients who attend James Cook or Friarage hospitals at least three times per month for a period of at least three consecutive months will receive free car parking. Please speak to the staff on the ward or department you are visiting for details.

Special permit (season ticket): Special permits which offer reduced rates are also available to all patients and visitors who regularly attend the hospital. Please speak to the staff on the ward or department you are visiting for details. They will arrange for a member of the Travel Link team to complete your application for a special permit.

Parking information

If you have any radiotherapy queries regarding any of the following:

  • Planning CT appointments for radiotherapy treatment
  • Bowel prep prior to radiotherapy treatment

Please contact the departments radiotherapy scheduling office on 01642 854941

If you have any chemotherapy queries regarding any of the following:

  • Chemotherapy pre assessment appointments
  • Chemotherapy treatment appointments

Please contact the departments chemotherapy scheduling office on 01642 854676

I have been diagnosed with cancer, who do I contact about possible financial support?

The Macmillan Cancer Care Centre which is based at the North Entrance of James Cook Hospital.  Open: Monday to Friday, 9am to 4pm, except Bank Holidays. 
Tel : 01642 835674
Email: [email protected]

Who do I contact if I have been informed that I will be receiving an appointment for a PET scan which will take place at the Endeavour Building?

If you have not heard about your PET scan appointment or need to check the appointment details then please contact the PET CT booking team on 0191 2137655 or 0191 2137658 or 0191 2137691

Who do I contact if I have received an appointment for a PET scan at the Endeavour Building but have some queries I’d like to discuss?

The PET CT team who are based in Endeavour Building can be contacted on 01642 854559

How do I contact the oncology ward?

Ward 14 can be contacted on 01642 854514